One of the major points this blog has been making since inception is that MLM really leaves the customer hanging out to dry and there is very little support if any. There have been several posts on tis topic, and probably hundreds of comments. Even recently, it was noted that YTB discontinued an "exclusive" program and offered no support to the customers who purchased into the program.
It has been mentioned that their help page on the RTA sites is a joke. One wonders if YTB might have listened to the criticism and made some changes. Well, apparently they were, and they did--but it was for the worse. The following was found on their "new and improved" help page:
Frequently Asked QuestionsSo, again, they tell you to contact your RTA with any other questions--but no means to contact them on their site--not even by email.
Problems with a booking?
Frequently Asked Questions
Car Rental FAQs - Click Here
Cruise FAQs - Click Here
Hotel FAQs - Click Here
International Flight Search FAQs - Click Here
Having problems with a booking or reservation? If you are having problems with a booking, the best way to get help is to contact the support department of the vendor through which the travel was booked.
For example, if you have a question or problem concerning a vendor, please click a link below for information (or visit the vendor website for their contact procedure) and have ready the confirmation number you received when booking your travel.
Reservations booked through World Choice Travel (Hotels & Cars)
Online Help and Assistance for Car Reservations - Click Here
Online Help and Assistance for Hotel Reservations - Click Here
Travel Impressions - Click Here
Rockwell Tours - Click Here
Last Minute Deals
Online Help and Support - Click Here
Contact Us Thank you for choosing YTB Travel Network for your travel needs.
If you need help regarding a travel booking you have made, need help using the booking engine to purchase travel, or have other questions, please contact your YTB Travel Network RTA.
YTB Travel Network: 618-655-9477: 1901 East Edwardsville Road, Wood River, IL 62095
And what happened to all of the other vendors? Did they get tired of handling consumer calls and paying YTB a commission? Did the other vendors terminate YTB? It is strange--there is not even a mention of cruise travel or cruise certificates.