One of the keys to success in travel is relationships. It does not matter if you are physical or virtual; home based or corporate. In travel, I have found that most executives are very approachable. Look at Vicki Freed with Royal Caribbean--she will give out her cell number and a direct line to her office.
Relationships with clients are essential to survival as well. There must be a level of experience, expertise and customer service provided or the client is going to go away the next time. It is the old "fool me once shame on you, fool me twice shame on me" mantra.
However, one MLM company just does not believe in relationships it seems. We have heard stories of their upline offering no support, we have been shown the level of experience their home office support has shown by a former RTA as well as from watching them operate under pressure. Their attrition levels in their 10K Filing support this and I imagine the quarterly filing (due soon) will further support this.
I would think that they might know who is running the show of their "suppliers"...but not so much. In a March 27, 2008 announcement to over 131,000 of their agents, they quoted the "president" of Trafalgar Tours in response to the new eLearning Program.
"The agents who complete the eLearning program sell
25% more than agents who have not taken the program."
- John Severini, CTC President, Trafalgar Tours
NEWSFLASH: Severini left Trafalgar in September 2007! While this might (and probably is) an oversight, it does pose a problem. When communication comes from HQ, it is taken as gospel. I can picture it now...131,000 people running around insisting that John Severini is president of Trafalgar. Why would I expect less? They feel Dr. Seligman exists. They feel the 2 Fly Free Program is exclusive. They feel that they can earn a lot of money in this program.
Come on, if you are going to play thye game, at least get the names of the players right.